At Xpressify (a sub-brand of Rookiezz Solutions), we aim to deliver your orders quickly and safely.

• Processing Time: Orders are processed within 1–2 business days.
  
• Delivery Time: Standard shipping takes 5–9 business days, depending on location.
  
• Shipping Charges: We provide Free Shipping on all orders across India.
  
• Order Tracking: A tracking link will be shared via email/SMS once your order is dispatched.
  
• 
  Delays: Unexpected delays may occur due to courier issues, festivals, or weather conditions.

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

• The items with the original receipt are returned within 30 days of purchase.

• Items must be in the original condition as purchased with all labels/tickets attached.

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

Return & Refund Policy

Last Updated: 07-09-2025

At Xpressify (a service of Rookiezz Solutions), we value our customers and want to ensure a smooth shopping experience. This Return & Refund Policy explains the conditions under which you may return products and request refunds or exchanges.

1. Eligibility for Returns

• Products may be returned within 2–3 days of delivery.

• To be eligible, items must be:

  • Unused and in the same condition as received.

  • In their original packaging, with tags/labels intact.

  • Accompanied by proof of purchase (order number, invoice, or receipt).

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Personal care, beauty, or hygiene products.

• Food, perishables, or consumables.

• Customized or made-to-order items.

• Discounted or clearance sale items (unless damaged/defective).

3. Damaged or Defective Products

• If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery with supporting photos/videos.

• We will arrange a replacement, exchange, or refund as applicable.

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days to your original payment method.

• Processing times may vary depending on your bank, payment provider, or mode of payment.

5. Exchanges

• If you wish to exchange a product for a different size, color, or model (where applicable), we will assist you subject to stock availability.

• Exchanges will follow the same timelines as returns.

6. Shipping Costs

• Customers are responsible for return shipping costs unless the product delivered was incorrect or defective.

• In case of a defective/wrong item, Xpressify will bear the shipping charges.

7. Cancellation Policy

• Orders may be canceled before they are shipped.

• Once shipped, cancellations will not be possible, but you may still request a return under the conditions listed above.

8. Contact Us

For return and refund queries, please contact us at:

Xpressify (a service of Rookiezz Solutions)
📍 Chennai, Tamil Nadu, India
📧 Email: xpressifyteam@gmail.com
📞 Phone: +91 9894501379